Gaya APA
Tjiptono, Fandy, Diana, Anastasia. (2003).
Total quality management .
Yogyakarta:
Penerbit Andi.
Gaya Chicago
Tjiptono, Fandy, Diana, Anastasia.
Total quality management.
Yogyakarta:
Penerbit Andi,
2003.
Text.
Gaya MLA
Tjiptono, Fandy, Diana, Anastasia.
Total quality management.
Yogyakarta:
Penerbit Andi,
2003.
Text.
Gaya Turabian
Tjiptono, Fandy, Diana, Anastasia.
Total quality management.
Yogyakarta:
Penerbit Andi,
2003.
Print.