Gaya APA
Tschohl, John, Franzmeir, Steve. (2003).
Achieving excellence through customer service .
Jakarta:
Gramedia Pustaka Utama.
Gaya Chicago
Tschohl, John, Franzmeir, Steve.
Achieving excellence through customer service.
Jakarta:
Gramedia Pustaka Utama,
2003.
Text.
Gaya MLA
Tschohl, John, Franzmeir, Steve.
Achieving excellence through customer service.
Jakarta:
Gramedia Pustaka Utama,
2003.
Text.
Gaya Turabian
Tschohl, John, Franzmeir, Steve.
Achieving excellence through customer service.
Jakarta:
Gramedia Pustaka Utama,
2003.
Print.