Gaya APA
Ciptono, Fandy, Chandra, Gregorius. (2007).
Service, quality & satisfaction .
Yogyakarta:
Andi
.
Gaya Chicago
Ciptono, Fandy, Chandra, Gregorius.
Service, quality & satisfaction.
Yogyakarta:
Andi
,
2007.
Media Cetak.
Gaya MLA
Ciptono, Fandy, Chandra, Gregorius.
Service, quality & satisfaction.
Yogyakarta:
Andi
,
2007.
Media Cetak.
Gaya Turabian
Ciptono, Fandy, Chandra, Gregorius.
Service, quality & satisfaction.
Yogyakarta:
Andi
,
2007.
Media Cetak.